The process

How care begins, and how you see it

Six steps from your first call to a record of care on your phone.

  1. 01

    A conversation

    We talk with you about the person you love, their condition, their home, their routine, what worries you most. No forms first, no call centre.

  2. 02

    Clinical assessment

    A senior nurse visits the home, assesses clinical needs alongside any hospital discharge notes, and writes a care plan with clear goals.

  3. 03

    Your nurse is matched

    We assign a licensed, vetted nurse we employ, chosen for the condition, the language spoken at home and the temperament of the household.

  4. 04

    Care begins, on a schedule

    Visits run to an agreed monthly rhythm. The same nurse wherever possible, so trust and familiarity build over time.

  5. 05

    Every visit is documented

    Arrival and departure are timestamped. Vital signs, medication, meals, mood, observations and photos are recorded in the secure portal before the nurse leaves.

  6. 06

    You see it, from anywhere

    The record reaches your phone the same day. Supervisors review it too, and anything clinically concerning is escalated to you and the doctor immediately.

Proof of care

Inside the secure portal

  • A timestamped entry for every single visit, signed by the attending nurse.
  • Vital-signs history you can show a doctor, in Kumasi or abroad.
  • Medication administration records dose, time, and whether it was taken.
  • Notes on meals, sleep, mood and mobility, in plain language.
  • Photographs from the visit, shared with the patient's dignity in mind.
  • Access for several family members at once, in different countries.
The TrueNurse Care portal on a phone showing a timestamped visit record

Is the person you love really being cared for?

Tell us about them. We'll match a licensed nurse, agree a monthly care plan, and you'll see every visit as it happens.

Arrange care